Comments on: Is TextDrive imploding? http://www.blogherald.com/2005/11/30/is-textdrive-imploding/ The leading source of news covering the blogosphere, Web 2.0, new technology, and related topics. Sat, 13 Mar 2010 02:16:35 -0800 http://wordpress.org/?v=2.9.2 hourly 1 By: James http://www.blogherald.com/2005/11/30/is-textdrive-imploding/comment-page-1/#comment-75583 James Mon, 12 Dec 2005 21:11:20 +0000 http://www.blogherald.com/2005/11/30/is-textdrive-imploding/#comment-75583 Except if you go read the thread, you find that the customer in question had all of his questions politely responded to, a number of times, and it was only when he showed he had no intention of behaving civilly that the "don't be a dick" rule was brought up. He continued on in the same fashion after that, and that was when his account got dropped. While I think TextDrive could certainly stand to have more full-time customer service people, I don't see this as "deep trouble" and "internal problems" -- if a guy came into their physical office and behaved that way, he'd be thrown out, wouldn't he? Why should it be any different on the Internet? Except if you go read the thread, you find that the customer in question had all of his questions politely responded to, a number of times, and it was only when he showed he had no intention of behaving civilly that the “don’t be a dick” rule was brought up. He continued on in the same fashion after that, and that was when his account got dropped.

While I think TextDrive could certainly stand to have more full-time customer service people, I don’t see this as “deep trouble” and “internal problems” — if a guy came into their physical office and behaved that way, he’d be thrown out, wouldn’t he? Why should it be any different on the Internet?

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