Comments on: SixApart compensates users for recent TypePad problems

By: Haasim

Haasim — Sat, 24 Dec 2005 23:28:54 +0000

Since trackbacks are disabled for some strange reason:
TypePad Downtime: In Response To Anil Dash
http://www.thecanadiangeek.ca/archives/typepad-downtime-in-response-to-anil-dash/
(just because I blogged my response, doesn’t mean it’s a diatribe… really :=) )

By: Anil

Anil — Sat, 24 Dec 2005 21:49:59 +0000

“The standard compensation for an outage of this magnitude would be a month of free service. ”

Just curious, what measure are you using for this? I’ve looked at the sites of other services that have had downtime recently, including del.icio.us, bloglines, wordpress.com, and salesforce.com (which charges its users) and haven’t seen any kind of consensus. I’d love any feedback you can offer as to what you’re using to compare.

By: Haasim

Haasim — Sat, 24 Dec 2005 19:05:56 +0000

Hmm, seems SixApart has a touch of Scrooge in them just in time for the holidays. The standard compensation for an outage of this magnitude would be a month of free service. But I guess with all of their outages, they can’t make offers like that without going broke.

By: Patrick Grote

Patrick Grote — Sat, 24 Dec 2005 07:17:33 +0000

Does this strike you as nickel and diming?

I wonder why the decision was made to make it 7 days as opposed to a month free? With all the issues the service has caused you would think it’d be better to give more than less.

I know, it’s one week of revenue missing instead of a month.

I wonder how many man hours their customers have spent dealing with the outages?