Preparing for the Voice Web

Filed as Features on March 26, 2009 12:41 am

Blog talks with bubbleAudio Version: Preparing for the Voice Web by Lorelle VanFossen

Abhijit Nadgouda of iface thoughts recently talked about the new Hyperspeech Transfer Protocol (HSTP) for the future of the web. Pushing HTTP (Hypertext Transfer Protocol), HSTP is designed to incorporate voice applications.

Here is his reaction:

My immediate reaction was that it would really ease the mobile usage, where you need to navigate through the cumbersome keypad to use the Web. The voice Web will be a heaven-sent alternative. Some more thought and the skeptic start thinking about various other issues. What about identification and authentication? What about security? The HTTP Web is still struggling with these things.

He goes on to bring up some very good points, playing devil’s advocate on the issue, but he got me thinking about how voice would change the face, and sound, of the web from a blogger’s perspective.

I do a lot of podcasting, interviews, public speaking, and find myself in situations where my voice is recorded and heard by many. A lot of people are familiar with the sound of my voice.

I wrote recently about recording his blog posts, as do many people, especially those determined to reach out to the hearing impaired or “listening” audiences. Their audiences come to know them through their voices.

Our voices are part of our identity. People make assumptions when they read your words, but when they hear a voice, their perceptions and assumptions may change, reinforcing or negating the words they are hearing.

What happens when voice web applications become the voice people hear when they access your blog? How will our perceptions about voice – and our judgments about the voice we hear – change and adapt when we move from print content to audio content?

Talking to the Internet

Called the “Talking Web protocol,” HSTP enabled users to create voice sites as well as set up transactions, focusing on the commercial side of web projects in the current version of the program. This makes sense as e-commerce will explode when it is not only easier to connect but to communicate with voice rather than clicks and keystrokes.

IBM called this one of the “five innovations that can change the world” permitting Internet access and interaction hands-free – totally voice operated. That’s a powerful statement, and the truth.

In some countries, people still can’t read and write. Imagine opening the web to those people dependent upon the spoken word to communicate. They talk to the web and it talks back to them.

There are live chat options such as the one being developed with , instant messaging services with web Widgets, and things like MeeboMe, the customizable live chat/instant messaging service widget. These are human to human live interactions, not computer manipulated.

It will be fascinating to see where the web voice goes. How much control will we have? Will we be able to choose the style of voice “heard” on our web? Or will that choice be up to the user? Currently, you can add an Aural style sheet to your website or blog to dictate the recommendations for screen readers and audio interaction, though not all screen readers obey the recommendations, and few sites offer them.

Web designers may have to become experts not only in design elements but audio elements as well.

The voice web is coming, there is no doubt. We’re ready for it.

However, I have a lot of questions. What questions do you have, and what features would you want and not want in the future of the voice web?

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  1. By Ron posted on March 26, 2009 at 4:30 am
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    In the mean time, you have IVR vendors providing tools that will allow you to do mashups without the need to learn VXML or CCXML – why not build a simple application that reads your RSS feed and offers that via the phone? Check out Tropo – http://www.tropo.com/ – the samples have some great ideas.

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  2. By Miguel posted on March 26, 2009 at 2:04 pm
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    Interesting, I wouldn’t mind using audio posts. You’re right, the sound of your voice is an essential part of makes you, you. :) However, as you noted- it will either pull in or push away ones audience.

    Verbal communicate requires work, like all other forms but isn’t for everyone. Being able to clearly and effectively speak is no easy task. Well, I’m comfortable talking in front of people only after years of practice. I’d like you alter the sound of my voice for sweet effects for time to time. A lot of artists change the sound of their voices these days. Something like that.

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  3. By Deb posted on March 26, 2009 at 4:55 pm
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    I’d love to be able to read my posts as well as type them. Here’s my problem: I live in the country and the only highspeed internet access is satellite. Unfortunately, it’s iffy at best with video and voice. I go nuts trying to create video with sound and then post online. I’ll never know if it will work or not. I can’t be the only one with this problem! That would have to be fixed first — for a lot of people.

    Also, video and voice pages take extra download bandwidth and my provider says I can only use so much – and then they slow me way down, or stop access for 24 hours. Frustrating to say the least (considering I work from home and online all the time)

    @debworks

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    • By Lorelle VanFossen posted on March 26, 2009 at 11:40 pm
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      I was on satellite for a while, and I travel a ton, connecting to whatever I can find, so I know your pain. I was really hoping that the development of things like BitTorrent would make streaming and uploading/downloading files and such faster and easier, but it never went in that direction.

      This is a serious limitation that has to be taken into consideration as they plan for the voice web. Backwards compatibility, too. Good point. Thanks!

      Reply

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