Twitter is fastest way to get UK broadband support

Filed as News on July 27, 2009 7:37 pm

virgin-on-twitterBritish broadband providers are just one set of users harnessing the immediacy of Twitter to communicate real-time service information and handle customer support queries, according to the Top 10 Broadband web site.

While telephone customer service experiences often leave a lot to be desired, companies that have embraced Twitter conversations are finding themselves more able to deal with issues quickly as they arrive.

The other benefit is that consumers switched on to Twitter may well think to check the official status pages first rather than phoning a dedicated support desk.

Be Broadband’s head of marketing said that, “the most important use of Twitter is to open another communication channel between Be and its members, which is why we’ve linked our team on Twitter directly into our customer services.”

“Twitter is a channel that’s been adopted by a number of our members so it became pretty clear that it was a sensible thing for us to bring in to our business as usual because it’s how they wanted to communicate.”

The top 10 ISPs currently twittering are:

  1. Virgin Media
  2. BT
  3. Vodafone
  4. TalkTalk
  5. Be
  6. PlusNet
  7. Orange
  8. T-Mobile
  9. Post Office
  10. O2

(Rankings are based on number of followers, frequency of tweets, relevancy of the profile and interactivity levels.)

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  1. By O2 Broadband Discount posted on October 21, 2009 at 9:50 am
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    Wow that’s great. But according to a survey that is made on worldwide on “broadband quality” including factors up/download speeds, network latency times etc… places the UK in a measly 25th place, which is not good on world level.

    Reply

  2. By web man posted on October 21, 2010 at 12:46 pm
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    “according to a survey that is made on worldwide on “broadband quality” including factors up/download speeds, network latency times etc… places the UK in a measly 25th place, which is not good on world level” I would really like to see that survey.

    Reply

  3. By iconic furniture posted on October 22, 2010 at 6:47 pm
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    Twitter conversations are irreplaceable for companies that have a lot of incoming issues. Both time and work is saved.

    Reply

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