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July 27, 2009

Twitter is fastest way to get UK broadband support

Filed as News with 3 comments

virgin-on-twitterBritish broadband providers are just one set of users harnessing the immediacy of Twitter to communicate real-time service information and handle customer support queries, according to the Top 10 Broadband web site.

While telephone customer service experiences often leave a lot to be desired, companies that have embraced Twitter conversations are finding themselves more able to deal with issues quickly as they arrive.

The other benefit is that consumers switched on to Twitter may well think to check the official status pages first rather than phoning a dedicated support desk. read more

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September 8, 2008

Surfing the Slow Web

According to statistics, if you are reading this, you are probably on a broadband connection. Whether you are surfing at work on a LAN or at home on a DSL or cable modem, you are probably not on dial up at this moment.

However, there was a time not that long ago in which Webmasters were optimizing every element of their page feverishly to squeeze every ounce of speed from it. Broadband simply was not that common and, even over dial up connections, visitors had twitchy fingers on the “back” button at all times.

But in the age of YouTube, Flash ads and embeddable content, those lessons have been all but forgotten, However, not everyone has access to high-speed connection, especially in rural locations, and after spending just a few days limited to dial up, the lessons come flooding back.

So what lessons did I learn while surfing the slow Web while evacuated? Here is just a sample of what I saw. read more

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