August 3, 2008
The time has come for help without delay. We hereby announce 24-7 support on WordPress.com.
We’ll try our best to reply to every request within 24 hours — usually much less. How fast can we really go? Send us a request to find out (but please only if you have a question, or want to tell us what a fabulous job we’re doing).
“Help without delay” and “reply to every request within 24 hours” might be a bit dubious when put together like this, but it is definitely a good thing that there’s a support team available 24/7 on WordPress.com.