Steve Jobs famously said, “You can’t just ask customers what they want and then try to give that to them.” When it comes to envisioning new products, he might have been right — customers don’t always know what they want until you show it to them. However, marketing is different. It’s about building relationships. If you expect a relationship to succeed, you have to listen to what the other person wants.
As a marketer, you can model potential customer buying paths, but guess what? Your customers may or may not comply with them. Perhaps it’s time to stop modeling and start asking them what they want. They just might end up doing your marketing for you. [Read more…]