Is TextDrive imploding?
JOAB seems to think so, and cites a number of people who are not happy with the service. Certainly abusing your customers who complain and calling them names doesn’t make for good customer service…indeed you usually know when a company is in deep trouble when the staff start to lash out at customers for internal problems.
Except if you go read the thread, you find that the customer in question had all of his questions politely responded to, a number of times, and it was only when he showed he had no intention of behaving civilly that the “don’t be a dick” rule was brought up. He continued on in the same fashion after that, and that was when his account got dropped.
While I think TextDrive could certainly stand to have more full-time customer service people, I don’t see this as “deep trouble” and “internal problems” — if a guy came into their physical office and behaved that way, he’d be thrown out, wouldn’t he? Why should it be any different on the Internet?