There is a lot you can learn by searching Twitter and monitoring popular keywords and topics. For following trends, it’s invaluable.
How to Track Keywords and Search Terms in Twitter
There are a variety of ways to track what people are saying about you and other topics. Twitscoop tracks the most popular keywords on Twitter, and features a search option. It returns a summary of the latest tweets with those terms. You can click a link to get a chart displaying the frequency and timing of the search term, giving you a visual image of the rise and fall of specific terms on Twitter.
Tweetscan continues to be a favorite of many, though I’ve had fun with Twitter100 and Quotably, the latter which helps track Twitter conversations better than you can in your Twitter panel, through Twirl, and other Twitter applications. Sometimes learning about what people are really saying involves tracking the conversation, not just the tweets.
Monitter is a live Twitter monitor. Type in three keywords in the chart under the intro and it will sort through and report on the most recent tweets with those words. There are various options to restrict the results.
Here are some options for tracking what people are saying on Twitter about your or specific terms:
- Twitter Search (formerly Summize)
- Google Special Twitter Search
Some Twitter services search for tags and keywords which can also help you find the most common and popular words of interest for generating blog content stories and articles and help you watch trends. Some of these tools also allow searches. They include:
What are they saying about you on Twitter? Hmmm?
I searched recently and had fun seeing all the different things people said when mentioning me or my work, including someone who said they didn’t like linking to me because I was over-linked. How can you be over-linked? How do you know if someone is over-linked? Who decides? It was great fun until I noticed that someone was twittering a lot about me and my blog, and I didn’t like what they were doing nor saying.
They weren’t saying unkind things. There are always “those” bits that make you uncomfortable. That’s to be expected. This was worst. They were using my blog’s name and reputation to promote their commercial WordPress products.
In my mind, this is Twitter spam. Twitter splog. Or is it Twam? A Twog?
How to Report Twitter Spam
Either way, if you find a Twitter account that is abusive, commercial, or violating Twitter’s Terms of Service, how do you report it?
I contacted Twitter Help and reported my findings. You can also contact them by email at email@example.com. It is part of their Terms of Service to not permit defamatory, libel, or objectionable content, which also includes spam. Within a few days, they contacted me to report that indeed the Twitter account is classified as spam and they’ve frozen the account while they investigate further and make a final judgment.
They also gave me instructions on blocking a profile account if I find their content objectionable and don’t want to support it by association. On the profile page of the person you wish to block, click Block in the sidebar and confirm the option. They also pointed me towards their recent Twitter Limit Policy that stopped abuses by splogs and spammers which were hammering Twitter with too many tweets.
Their actions to shut down this account are fine examples of customer service, but blocking doesn’t stop the spammer. It just stops your access to the Twitter content. They can still spam, you just don’t see it and they can’t see you. According to their support articles and Twitter FAQ page:
Once you block someone, you will not appear on the person’s profile page, nor will they appear on yours. They will not be notified, and will be unable to send your friend requests in the future.
You can unblock a person by clicking “unblock” from their profile page.
Note: if your profile is public, they will still be able to go to your profile page and view your public updates. However, blocked parties cannot receive your updates on phone or IM. You can always protect your profile for the utmost privacy.
Does Twitter count how many people have blocked a specific Twitter account? Does 10 blocks trigger a flag and inquiry? If promoted right, this could be a good way to help Twitter target and clean up Twitter twams and twogs, if the community use it wisely in the best interest of the community. There must be some accountability and a way for the community to help fight off the nasties in Twitter.
Whether or not you are on Twitter, take time to search through to see what is being said about you. There isn’t much you can do when people say negative things, but if someone is abusing your good name, especially in violation of Twitter’s Terms of Service, help the Twitter community benefit by reporting Twitter spammers. They might be targeting more than just you.
So what are they saying about you on Twitter? Only good things, I’m sure.